We’re hiring a project & client manager
We’re a fast-moving, creatively-driven digital agency based in the heart of London and we’re on the lookout for an experienced, proactive, and people-savvy Project and Client Manager to join our growing team.
What we’re looking for
You’ll help us run web design and development projects day to day, keeping clients happy, the team aligned, and making sure great work gets delivered.
We don’t need someone with every PM tool memorised! Instead, we need someone who’s experienced, organised, great with people, and thrives in a small, creative team.
about the Job role
Not just the day to day but also who we’re looking for in a person.
What You’ll Be Doing
- Manage website and digital projects from start to finish, ensuring delivery is on time and on brief.
- Be the main point of contact for clients, keeping communication smooth, confident, and clear.
- Take client requests and translate them into structured actions for designers and developers.
- Coordinate milestones, deadlines, and revision rounds, helping the team stay on track.
- Lead client calls, project kick-offs, and internal team check-ins.
- Manage project workflows, status updates, and priorities across multiple accounts.
- Keep a cool head in a fast-paced environment, and bring structure where needed.
About You
- You’re confident, energetic, and easy to talk to, someone who brings a positive presence to the team.
- You’ve worked for at least 3 years in a digital or creative agency environment.
- You’re proactive and you don’t wait to be told what to do.
- You’re comfortable working autonomously and making informed decisions.
- Highly organised, efficient, and you stay on top of timelines, tasks and deliverables.
- You can juggle multiple projects and priorities without dropping the ball.
- You can analyse and make sense of complex or vague client input and turn it into clear direction.
With Clients
- You lead client and team calls with confidence.
- You build strong relationships – clients trust you and feel in safe hands.
- You understand how to balance keeping clients happy with setting realistic expectations.
- You can explain website progress, scope and timelines in a clear and calm way.
With The Team
- You enjoy working in a small, fast-paced team where people wear multiple hats.
- You’re comfortable in a hybrid environment – you work efficiently both remotely and in person.
- You’re experienced in working with freelancers and collaborators across time zones.
- You relay client requests clearly and efficiently for the team to implement.
- You help keep projects moving – following up with designers and developers to make sure milestones are met.
Bonus Points For
- General idea of what WordPress, Shopify or other CMS platforms are.
- At least a basic understanding of CRO, SEO, or other digital marketing tactics.
- A background or interest in creative direction, content, or UX.
- Experience managing retainers or support contracts alongside projects.
- Project management certification, like the PMP course, or similar.
Salary & Benefits
- Competitive salary in the range of £40,000 – £55,000 depending on experience.
- Pension contributions.
- Flexible, hybrid working with a collaborative and creative team.
- Opportunity to progress as part of a growing agency with a clear vision.
Apply now!
Drop us a line – we’re all ears!
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